Vacancy Details

hub by Premier Inn - Front of House Team Member - Full & Part - Time Opportunities at Covent Garden

Job ref.: 0486
Job title: Front of House Team Member - Full & Part - Time Opportunities at Covent Garden
Employer: hub by Premier Inn
Location: London
Job type: Permanent
Pay: 9.21 per hour
Date posted: 07/10/2019

Full-Time: 37.5 Hours - 5 shifts per week (Monday-Sunday)

Part-Time: 16 Hours - 2 shifts per week (Monday-Sunday)

Shifts will consist of early starts (7am - 3pm) and late fishes (3pm - 11pm).

Team members will be expected to be flexible with some weekend shifts included.

“hub by Premier Inn” is a new generation of smartly designed hotels, perfect for the modern city traveller seeking a contemporary, affordable hotel in city centre locations

As a Front of House Team Member at Covent Garden, you work across reception and food and beverage and support the efficient and effective running of your site.


- Checking guests in and out.
- Actively resolving any issues or complaints to ensure no guest leaves unhappy.
- Collaborating with other members of the team to hit targets.
- Having a sound knowledge of all hotel products, local products and services.
- Implementing processes and systems to deliver efficiencies across the business.
- Sharing best practice with the team to increase efficiency and customer satisfaction.

Behaviours/ Skills:

- Effective communication skills.
- Attention to detail.
- Organisational skills.
- Time management.
- Problem solving.
- Guest Focused.
- Takes initiative.
- Ability to work in a team and on an individual basis.
- Work in a fast paced environment.
- Basic information technology skills- knowledge of systems Micro’s, Bart, Policies.
- Genuine, confident and committed.


  • Working more than 16 hours a week with us, you can choose to study for an apprenticeship to give you a nationally recognised qualification
  • Whitbread Privilege Card 25% Discount across our Restaurants, and up to 50% on hotel rooms
  • Annual incentive scheme – an extra week’s pay (tax free) on achieving all green performance targets
  • A wide range of discounts retail and leisure discounts including gym membership, cinema ticket and 02 price plans (which can be shared across 5 family members or friends)
  • Discounted ‘Premier Inn famous’ Hypnos mattresses and beds
  • Pension scheme with employer contribution
  • 50% off food whilst on shift

So, wherever you’re coming from, we will help you get to anywhere you want to go. Ready to make a difference for our guests, colleagues and also your career?

Please upload a copy of your CV to apply for this role.