Vacancy Details

Senior Night Porter

Location: Working across our London sites.

Hours: Night shifts, 4 on / 4 off , 8pm – 7am.

Salary: £28,748.72 starting salary, salary increases with length of service

Essential: Must have full drivers licence & a car

OPPORTUNITY AWAITS AT SCAPE

Fancy working for a global brand that is genuinely going places? Scape is a premium accommodation provider with buildings across London, Surrey, Australia and the US. As such, we're always on the lookout for passionate people to join our growing family. Alongside an excellent benefits package which includes onsite gym, free fresh fruit, and a generous holiday allowance, we believe in supporting people to achieve their full potential, which means there are always opportunities to progress at Scape. So, if you're enthusiastic about working alongside a talented team to deliver the best living experience, don't hesitate to apply today. We look forward to receiving your CV

The role:

As a Senior Night Porter you will support our Night Porters across our London sites, setting the right example in customer service and behaviour throughout the night shifts and ensuring resident and budling safety is maintained across the sites. You will either be travelling between sites or covering a shift on site.

Main responsibilities include:

Maintaining a strong understanding of the role of a Night Porter and of the procedures for each of the Scape sites

Supporting, training, and supervising new and existing Night Porters across Scape sites

Full understanding and dedication to our health and safety policy, operational procedures, risk assessments and method statements at all sites

Maintaining a strong and ongoing rapport with General Manager, Residence Managers and the Night Porters with the aim of building strong and diligent cover at our sites by offering constant feedback to continuously improve our service offering.

Involvement in all group training sessions for Night Porters to develop team members in their role and share best practice

Leading by example and acting as a role model for Scape Night Porters

Providing flexibility and covering Night Porter shifts across the sites as and when required

Providing a knowledgeable and friendly welcome to all students and guests whether in person or over the phone

Ensuring that the building entrances/exits are secure out of hours to prevent unauthorised access

Assisting with the general upkeep of the building carrying out some general housekeeping tasks

Raising maintenance requests for students and identifying general building maintenance

Reporting incidents and accidents to your manager / General Managers / Residence Managers

Keeping accurate records and completing handovers where required

Responding to and logging enquiries, working with your General Manager / Residence Manager where needed

Handling and logging complaints professionally and compassionately, escalating them to the General Manager / Residence Manager for resolution

Handling post and parcels for our students efficiently and carefully, logging all signed for deliveries

Work with the Operations Manager to provide suggestions and improvements to support the night team and overall Scape experience.

To undertake any other duties as and when required that are commensurate with the role

About you:

Flexibility in locations and available to work across all Scape sites including but not limited to Shoreditch, Wembley, Guildford.

Trustworthy and responsible, able to set the right example to other Night Porters

Organised, flexible and dedicated

Excellent communication skills and a professional manner alongside a passion for excellent service

Dependable, enthusiastic and works well within a team

Approachable and prepared to have open and supportive communication with our residents

Ability to lead, motivate and train other Night Porters

To have extensive experience working nights on a lone working basis

To have worked in a front of house role, demonstrating exceptional customer service

Competent with Microsoft Office and experienced with learning new systems

Onboarding requirements:

Any offers will be subject to 3 years of satisfactory references and satisfactory DBS check

This role requires a driving license and suitable vehicle

This is a night working role, the candidate must have the ability to remain alert throughout the shift

Why join Scape?

As a Senior Night Porter you will be part of an enthusiastic team who work hard to give students the ultimate Scape experience. If you want to provide excellent customer service and are a team player, then we're sure you'll fit right in!

Our range of employee benefits include:

Increasing salary & holiday with length of service*

Birthday day off*

£150 for recommending a friend to Scape*

Access to our onsite gyms

Employee Assistance Programme (EAP)

Employee of the month awards

Annual exceptional performance awards

Access to our Cycle to Work & Tech Scheme*

Long service award for our loyal employees

Maternity + Paternity benefits*

Career progression and development opportunities

Overtime and the opportunity to work across Scape sites

Enrolment onto the Scape Pension Scheme*

Team socials!!

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If this sounds like you and you want to hear more, forward your CV and contact details.

We look forward to hearing from you. This is a rolling vacancy, so the advert will be removed once the position is filled.

If you have any questions regarding this role, please reach out to the account manager Lara.